IT Service Delivery Manager
Reporting to: IT SERVICES MANAGER
Location: Lisbon, Portugal
Subsea 7 is a global leader in the delivery of offshore projects and services for the evolving energy industry, with over 80 nationalities across more than 30 countries. Everywhere we operate, our people are inspired to develop new ways of working and adapt to the changing energy industry.
We provide project management, engineering and construction expertise across the full field lifecycle. These services are delivered within three operational business units: Subsea and Conventional, Life of Field, and Renewables and Heavy Lifting.
Within Africa, Middle East & Caspian region (AMEC), we safely execute Subsea and Conventional projects which connect seabed wellhead infrastructures to surface facilities such as platforms and floating production systems. We are actively present in a significant number of countries in Africa, Europe, Caspian Sea, Middle East and Asia.
DESCRIPTION OF ROLE
The IT Manager is responsible for ensuring day-to-day provision of IT services to end users in the agreed managed location and/or business functions, ensuring the continuity & performance of services.
The role is responsible for site resilience planning and regular engagement with the business to ensure consistent and effective IT service delivery is aligned to project and functional requirements.
All personnel are expected to contribute to creating a positive HSEQ culture within Subsea 7 and ensure familiarity with and adherence to local HSEQ codes and practices.
This position requires regular travel to African and Caspian countries (50% of the time).
KEY RESPONSIBILITIES
- Act as the primary IT interface for all business staff based in managed locations including any associated local IT Partners
- Act as primary IT interface with local Facilities to ensure IT provisioned services (e.g. Meeting rooms, Tech Bars, Server Rooms) are optimised
- Act as primary escalation point for all IT issues in managed locations, e.g. Incidents, Service Outage, SLA breach, Cyber Security
- Proactively build and maintain relationships with business stakeholders in managed locations
- Provide communication to the business about IT services and maintain local IT induction and training material
- Ensure IT service management procedures (e.g. ITIL) are followed & identify opportunities for improvements
- Ensure site recovery plans are implemented with a regular assurance program.
- Attend and contribute on reviews with IT Service Partners, all IT teams and Technology vendors
- Manage local IT projects and ensure delivered in line with Enterprise Architecture standards and the Global IT strategy
- Provide effective cost management of local IT budget(s) and regular service reporting for managed locations
- Manage assets including stock, e.g. software, hardware, telephony, tapes, laptops, mobile phones, video conferencing equipment as part of resilience planning
- Ensure local IT contracts are optimised (e.g. telephony, tape storage, vendor support)
- Coordinate and plan proactively any maintenance or change in local infrastructure or systems, ensuring business and IT services continuity
AUTHORITY/DIMENSIONS
- Operate within the Code of Conduct
- Operate according to Subsea 7’s Management Principles
- For level of authority see ‘Expenditure and Authorisation Specification’
KEY RELATIONSHIPS/ STAKEHOLDERS
External
- Clients and joint venture partners
- Industry peers
- Subcontractors & suppliers
- Relevant authorities
Internal
- Heads of Function and Senior Management
- Global IT (all teams)
PERSON SPECIFICATION
- Preferred IT degree level education, or equivalent experience
- Minimum 5 years’ relevant experience of IT industry & 2 years’ delivering or managing IT operations
- Understanding of IT operational risk management, project delivery, cost control including budgeting and service methodologies (e.g. ITIL, ISO)
- Knowledgeable of IT regulatory and legal requirements, including cyber security and local data obligations
- Awareness of IT infrastructures and architectures with knowledge of industry standards and current technology trends.
- Good interpersonal skills with the ability to relate well to colleagues, senior management, IT Service Partners, with a positive approach to customer care
- Excellent communication skills, written and verbal
- Fluent in Portuguese and English. French would be a plus.
- Enthusiastic, energetic and self-motivated with good management skills.
- Evidence of ability to work under pressure and meet tight deadlines.
- Demonstrable influencing and negotiation skills, with cultural awareness.
MANAGEMENT OF APPLICATIONS
All applicants that meet the job criteria will be contacted in the next two weeks by the recruitment team. Remaining applications will be integrated in our database and considered in future job opportunities.
WE LIVE BY OUR VALUES
SAFETY | INTEGRITY | SUSTAINABILITY | PERFORMANCE | COLLABORATION | INNOVATION
“Our values are not just Corporate words on our Website or a poster on the wall in an office or a vessel. They are our continuous drivers of our behaviours, our actions and they guide our choices.”
John Evans, CEO
AN ENVIRONMENT WHERE YOU CAN THRIVE
Whatever your ambitions or professional aspirations, Subsea 7 provides exciting career opportunities, by connecting people and energy all over the world. Here, you’ll have the chance to work in a multicultural environment and embrace new career opportunities, either across AMEC countries or in other Subsea 7 business units.
A PLACE FOR INNOVATION
The knowledge, creativity and ideas our people bring to some of the most challenging and inspiring energy projects around the world drive our growth and success.
A CAREER YOU CAN BE PROUD OF
Subsea 7 is an equal opportunity employer. You’ll be surrounded by a diverse, international community of experts, who bring different skills and ideas that help us challenge the status quo and inspire innovation. Diversity makes us smarter.