Title: Facilities Senior Coordinator
London (Sutton), GB
What will you be doing?
To coordinate and oversee the delivery of soft facilities services within the office environment, ensuring a safe, compliant, and well-supported workplace. This role includes responsibility for office-based procurement activities aligned with Supply Chain Management (SCM), and contract oversight for key services such as gym and coffee machines.
Soft Facilities Management
- Oversee daily delivery of soft services including cleaning, waste management, catering, reception, mailroom, and office logistics.
- Liaise with service providers to ensure consistent quality of service and timely resolution of issues.
- Monitor service performance against agreed standards and escalate concerns as needed.
- Support space planning, office moves, and furniture coordination.
- Manage and monitor contracts for gym services and coffee machines, ensuring service levels are met and issues are addressed promptly.
Procurement & Buyer Role (SCM)
- Manage procurement of office-related goods and services, including consumables, furniture, and soft service contracts.
- Source suppliers, obtain quotations, and negotiate pricing in line with budget and policy.
- Raise purchase orders, track deliveries, and maintain accurate procurement records.
- Ensure compliance with company procurement procedures and support cost control initiatives.
Issue Escalation & Reporting
- Identify and report service issues or risks to the Facilities Manager.
- Maintain up-to-date records for facilities operations, HSE compliance, and procurement activities.
- Prepare reports and updates for upward reporting to management on service performance and spend tracking.
- Support budget planning and contribute to continuous improvement initiatives.
What experience would we like you to have?
- Significant experience in a Facilities Coordinator or Supervisor role within a Corporate Office environment with a focus on soft service provision.
- Demonstrable understanding of procurement processes and supplier management.
- Ability to manage and monitor service contracts
- Understanding of HSE compliance requirements in an office environment.
- Experience coordinating office layouts, moves, and furniture logistics.
- Strong organisational and communication skills.
- Intermediate IT skills with strong proficiency in Microsoft Office.
- Ability to work collaboratively and manage multiple priorities.
Desirable
- IWFM Level 3 or above (or equivalent qualification in Facilities Management)
- Knowledge of Sustainability Practices in facilities (e.g., waste reduction, energy efficiency)
- Familiarity with Service Level Agreements (SLAs) and Key Performance Indicators (KPIs) #LI-AB1