Title: Senior Facilities Coordinator
London (Sutton), GB
Overview
This role is responsible for supporting and coordinating the delivery of soft facilities services within the office environment, ensuring that day‑to‑day operations run efficiently and in line with agreed service standards.
The position provides comprehensive coordination and administrative support across facilities services and office‑based procurement activities. It also plays a key role in identifying, escalating, and supporting the resolution of operational issues, risks, and decision points to the Facilities Manager as appropriate.
What will you be doing?
- Coordinate day‑to‑day delivery of soft facilities services, including cleaning, catering, waste, reception, mailroom, office logistics, gym, and vending services.
- Act as the first point of contact for service providers, escalating performance, service, or contractual issues to the Facilities Manager.
- Monitor service delivery against agreed standards, identifying defects, trends, and recurring issues.
- Support office moves, space changes, furniture coordination, and room bookings to ensure efficient use of space and resources.
- Assist with office‑based procurement, including sourcing quotations, raising purchase orders, tracking deliveries, and maintaining accurate records in line with SCM policies.
- Attend service review meetings as required, tracking actions and follow‑ups.Identify and escalate operational, HSE, and IT‑related issues promptly.
- Maintain facilities and procurement records and provide routine reporting on service performance, issues, and spend.
- Support audits, inspections, and compliance activities as required.
What experience would we like you to have?
- Experience in a Facilities Coordinator (or similar) role within a corporate office environment, with exposure to soft services
- Proficient ability to coordinate suppliers, support service delivery, and escalate issues appropriately
- Working knowledge of office‑based procurement processes, including purchase orders and record keeping
- Basic understanding of health and safety requirements and experience supporting office moves and furniture logistics
- Good organisational and communication skills, with confidence engaging internal stakeholders and service providers
- Proficient in Microsoft Office, effcetive at in managing multiple tasks, with awareness of SLAs, sustainability, or relevant FM qualifications
Qualifications:
- IWFM Level 3 (or working towards a relevant facilities or workplace qualification)
- IOSH qualification or health and safety awareness
- Interest in sustainability and responsible workplace practices
- Awareness of SLAs and service performance measures